Refund policy
All Sales Final
Every Kanella Clip is personalised and handmade just for you, so once it is in production, it cannot be undone all sales are final. This also means we are not able to accept returns or exchanges for hair accessories more generally, for hygiene reasons. Please double check your customisation (spelling included!) before checking out, since we cannot make changes once your order is placed.
Damages & Issues
We take care with every clip, but if something is not right when it arrives (damaged in transit, a defect, or the wrong item), let us know within 48 hours of delivery at hello@shopkanella.com with a photo, and we will sort it out quickly.
Need to Change Something?
Caught a typo or need to cancel? Email us within 1 hour of ordering and we will do our best to catch it before it goes into production.
Shipping to the EU
EU customers are normally entitled to a 14-day cooling-off period, but this does not apply to personalised items or, for hygiene reasons, hair accessories. As Kanella Clips fall under both, our All Sales Final policy applies here too.