KANELLA TERMS OF SERVICE

Last updated: October 19, 2025

OVERVIEW
Welcome to Kanella! The terms “we,” “us,” and “our” refer to Kanella. Kanella operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Kanella is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services and describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT
1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and have provided all necessary consent for any minor dependents to use the Services on devices you own or manage.
1.2 To use the Services, including browsing or purchasing products, you may be required to provide information such as your email, billing, payment, and shipping information. You represent and warrant that all information you provide is complete, accurate, and up-to-date.
1.3 You are responsible for maintaining the security of your account credentials and are solely responsible for all activity on your account. You may not transfer, sell, assign, or license your account.

SECTION 2 – OUR PRODUCTS
2.1 Kanella makes reasonable efforts to provide accurate representations of products in the Services. However, actual product appearance may vary due to device settings, displays, and configurations.
2.2 We do not warrant that the appearance, color, or quality of any products will meet your expectations.
2.3 Kanella reserves the right to change product descriptions, pricing, and availability at any time without notice and may limit quantities per customer, region, or jurisdiction.

SECTION 3 – ORDERS
3.1 Placing an order constitutes an offer to purchase. Orders are not accepted until confirmed by Kanella and payment is processed.
3.2 We may decline or cancel any order at our discretion, including suspected fraud, errors, or violations of these Terms.
3.3 You represent and warrant that orders are for personal use only and not for commercial resale or export.
3.4 All purchases are subject to return or refund solely in accordance with our Refund Policy.

SECTION 4 – PRICES AND BILLING
4.1 Prices and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed.
4.2 Prices displayed in our online store may differ from other stores or channels. Promotions are governed by their own terms; if a conflict arises, the promotion terms govern.
4.3 You agree to provide accurate billing, payment, and account information and to update such information promptly as necessary to complete transactions.
4.4 You represent and warrant that:

• Payment information provided is correct;
• You are authorized to use the payment method;
• All charges will be honored; and
• You will pay all applicable taxes, shipping, and handling fees.

SECTION 5 – SHIPPING AND DELIVERY
5.1 Kanella is not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.
5.2 Risk of loss passes to you upon transfer of products to the carrier. We are not responsible for loss, damage, or misdelivery caused by incorrect shipping information.

SECTION 6 – RETURNS AND REFUNDS
6.1 Refunds are only issued in the following circumstances:

• The product arrives defective (photographic evidence must be provided), or
• The carrier confirms the item was lost in transit.

6.2 All claims must be submitted promptly after delivery.
6.3 No refunds or exchanges are available for any other reason, including change of mind or error by the customer.

SECTION 7 – INTELLECTUAL PROPERTY
7.1 All designs, graphics, logos, and content on the Services are original to Kanella and protected under applicable intellectual property laws.
7.2 You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, display, create derivative works of, or otherwise exploit any material without prior written consent.
7.3 Kanella’s names, logos, product designs, and slogans are trademarks or copyrighted material. Unauthorized use is strictly prohibited.

SECTION 8 – FEEDBACK
8.1 Any Feedback submitted to Kanella, including suggestions, reviews, or ideas, grants Kanella a perpetual, worldwide, royalty-free license to use, modify, publish, and distribute such Feedback for any purpose.
8.2 You represent that you have rights to the Feedback and that it does not violate third-party rights or these Terms.
8.3 Kanella is not obligated to keep Feedback confidential or provide compensation.

SECTION 9 – THIRD-PARTY LINKS AND TOOLS
9.1 The Services may include links to third-party websites or tools. Kanella is not responsible for their content or accuracy.
9.2 Your use of third-party tools is at your own risk. Kanella makes no representations or warranties regarding such tools.
9.3 Complaints or disputes regarding third-party products or services must be directed to the third-party provider.

SECTION 10 – FORCE MAJEURE
Kanella shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, wars, governmental actions, or third-party service failures.

SECTION 11 – PROHIBITED USES
11.1 You may only use the Services for lawful purposes. Prohibited activities include:

• Violating applicable laws or regulations
• Infringing on intellectual property rights
• Harassment or abuse
• Transmitting harmful code or malware
• Interfering with the Services’ security

11.2 Kanella reserves the right to suspend or terminate your access for violations of this section.

SECTION 12 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available.” Kanella makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

SECTION 13 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Kanella and its affiliates, officers, employees, and service providers shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Kanella harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms, violation of law, or use of the Services.

SECTION 15 – TERMINATION
Kanella may terminate your access at any time without notice. Obligations relating to intellectual property, feedback, disclaimers, liability, and governing law survive termination.

SECTION 16 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the United Kingdom.

SECTION 17 – SEVERABILITY AND WAIVER
If any provision is found unlawful or unenforceable, it shall be severed, and the remainder shall remain in effect. Failure to enforce any provision does not constitute a waiver.

SECTION 18 – CHANGES TO TERMS
Kanella may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 19 – CONTACT INFORMATION
For questions regarding these Terms, please contact: hello@shopkanella.com